Policies

Refund and Cancellation Policy

1. AnalyticaChart Products

To ensure satisfaction and compatibility, only AnalyticaChart products (AC4 And AC4 PLUS) may be refunded within 14 calendar days of purchase. No questions asked.

Refunds are issued to the original payment method (credit card, PayPal, bank account, etc.).

If you're missing your order confirmation, we can locate it using your name, email, or address. For purchases made by card or check, records are typically available within 7 days of purchase.

2. Automated Trading & Educational Products

Refunds are NOT permitted for the following products:

PolarityATI and L2Azimuth automated trading systems

Guidebooks, courses, and other downloadable or scheduled educational materials

These items involve proprietary or sensitive components and are not eligible for return once delivered or accessed.

3. Subscription Cancellation Policy

Some of our products are quarterly/monthly subscription. L2Azimuth quarterly subscription are billed every 3 months from the initial order date and are automatically renewed. Other products, like AnalyticaChart 4 are billed monthly. To cancel a recurring subscription, please simply email support@futuresanalytica.com.

In compliance with the FTC’s 2024 Click to Cancel Rule, we do not require a phone call or retention surveys to cancel. A single email is sufficient to complete cancellation.

Post-Cancellation Confirmation

Within 1 business day of your cancellation request, you will receive a confirmation email stating:

The cancellation date

The final day of access
Confirmation that no future charges will occur

4. Invalid or Abusive Requests

Refunds will not be issued for the following:

Failure to cancel before a renewal
Dissatisfaction related to trading outcomes not caused by a software malfunction
Attempts to recover trading or market losses
Creation of duplicate accounts to bypass license limits

We reserve the right to deny service, close accounts, or limit refunds if we detect abuse of this policy.

Acknowledgment of Terms and Refund Policy
The customer acknowledges and agrees to the terms set forth in the End User License Agreement (EULA) and Refund Policy at the time of purchase. These terms include:
- No refunds for automated trading products (L2Azimuth), as outlined above.
- No refunds for downloadable course materials or educational products.
- The customer has confirmed their understanding of these terms by agreeing via a click-through agreement.
Limitation of Liability
Futures Analytica is not liable for any losses incurred from the use or misuse of the L2Azimuth software, including but not limited to financial losses, loss of opportunity, or any damages resulting from incorrect usage or failure to follow educational training. The customer agrees to use the software at their own risk and acknowledges that the product does not guarantee specific trading results.

Risk Disclosure

Futures, options and foreign‑currency trading involve substantial risk and are not suitable for every investor. Past performance is not necessarily indicative of future results.

6. Terms and Conditions

7. Questions

For questions or support:
📧 support@futuresanalytica.com